Frequently Asked Questions

Every order is prepared with care. Once you place your order, we process it within 1–3 business days. After it ships, delivery typically takes 7–12 business days, so most orders arrive within roughly two weeks of purchase. You'll receive a confirmation email at each stage, so you always know where things stand.

We offer free shipping on all orders across the United States. The price you see at checkout is the price you pay, with no added delivery fees.

At this time we ship within the United States only. We hope to reach more destinations in the future, and we'll share the news here when we do.

Yes. As soon as your order ships, we'll send a tracking number by email so you can follow its journey to your door. If your tracking details haven't arrived within a few business days of ordering, please check your spam folder, then reach out to us at support@picela.com and we'll look into it for you.

Because we begin preparing orders quickly, there's a short window to make changes. If you need to update your size, shipping address, or cancel, please email us at support@picela.com as soon as possible with your order number. We'll do our best to help before your order enters processing. Once an order has shipped, it can no longer be changed, but you're always welcome to use our returns process.

Fit matters, and we want your pieces to feel made for you. Each product page includes measurements, and our Size Guide walks you through how to measure and how to read our charts. If you're between sizes or unsure, email us at support@picela.com and we'll be glad to offer guidance.

We offer 30-day returns. If a piece isn't right for you, you may return it within 30 days of delivery. Items must be unworn, unwashed, with the original tags attached and in their original packaging. Once we receive and inspect your return, we'll issue a refund to your original payment method.

To begin a return, email us at support@picela.com with your order number and the item you'd like to send back. We'll guide you through the next steps so the process feels simple and clear.

For hygiene reasons, swimwear can only be returned if the hygiene liner is still intact and in place. As long as the liner hasn't been removed and the item is unworn, unwashed, and has its original tags and packaging, it's eligible for return within the 30-day window.

Once your return arrives and passes inspection, we'll process your refund to the original payment method. Depending on your bank or card provider, it may take a few additional business days for the funds to appear in your account.

Yes. Our checkout is secure and encrypted, so your payment details are protected from start to finish. The available payment options are displayed at checkout, so you can choose the one that suits you best.

All prices on Picela are listed in U.S. dollars (USD). Any applicable taxes are calculated and shown at checkout, so you'll see the full total before you confirm your order.