Returns & Refunds

Returns & Refunds

We want you to feel confident in every piece you choose from Picela. If something isn't quite right, you may return eligible items within 30 days of delivery for a refund to your original payment method.

Return conditions

To qualify for a return, items must be:

  • Unworn and unwashed, with no signs of wear, marks, or scent
  • In their original condition, with all tags still attached
  • Returned in their original packaging

Items that arrive back to us worn, washed, altered, or missing tags may not be eligible for a refund.

How to start a return

Please contact us before sending anything back, so we can guide the return and confirm where to ship it.

  1. Email support@picela.com within 30 days of delivery. Include your order number and the item(s) you'd like to return.
  2. We'll reply within 1 business day with a return authorization and the return address.
  3. Pack the item securely in its original packaging, with tags attached, and ship it to the address we provide.
  4. Once your return arrives and passes inspection, we'll process your refund.

Returns sent back without a return authorization may be delayed or unable to be processed.

Return shipping costs

Return shipping is the customer's responsibility, unless the item arrived incorrect or defective. If we made an error or your item was faulty, we'll cover the return shipping and make it right.

Refund timing

After your return is received and inspected, your refund is issued to the original payment method, typically within about 10 business days. Depending on your bank or card provider, it may take a few additional days for the credit to appear on your statement. Original shipping charges, where applicable, are non-refundable.

Exceptions

  • Final sale items are not eligible for return or refund. Any final sale designation is noted on the product page.
  • Swimwear can only be returned if the hygiene liner is fully intact and has not been removed. For hygiene reasons, swimwear without an intact liner cannot be accepted.

Need help?

If you have any questions about a return, or if something arrived damaged or incorrect, please reach out to support@picela.com. We reply within 1 business day, Monday through Friday, and we're glad to help.