Shipping & Delivery

We want your Picela pieces to arrive smoothly and without surprises. Here is everything you need to know about how and when your order reaches you.

Free shipping across the United States

Every order ships free within the United States. There are no minimum spend requirements and no added shipping fees at checkout.

Processing & delivery times

Once you place an order, we prepare it carefully before it leaves our facility.

Processing: 1–3 business days (Monday through Friday, excluding holidays).
Delivery: typically 7–12 business days after processing.

Business days do not include weekends or public holidays. Orders placed on a weekend or holiday begin processing the next business day.

Shipping at a glance

Region	Processing	Delivery	Cost
United States	1–3 business days	7–12 business days	Free

Delivery windows are estimates. Occasionally, carrier delays, high-demand periods, or weather can add a little time.

Tracking your order

As soon as your order ships, we will send a confirmation email with a tracking number so you can follow its journey. If you have created an account, you can also view your order status there. Please allow up to 24 hours for tracking details to become active after you receive the email.

If something needs attention

Your order seems delayed

If your tracking has not updated in several days, or your order has not arrived within the estimated window, please email us at support@picela.com. Share your order number and we will look into it right away.

You missed the delivery

If no one is available when your package arrives, the carrier will usually leave a notice and attempt delivery again, or hold it at a nearby location for pickup. Follow the instructions on the carrier notice or in your tracking link. If a package is returned to us as undeliverable, we will contact you to arrange reshipment.

Your order arrived damaged

We are sorry if anything arrives less than perfect. Please email support@picela.com within 7 days of delivery with your order number and a few photos of the item and packaging. We will make it right with a replacement or refund.

Need a hand?

Our team is here Monday through Friday and replies within one business day. Reach us anytime at support@picela.com.